helbet Terms and Conditions

helbet (hereinafter referred to as "we", "the platform" or "helbet") is an online gaming and betting platform that provides services to users in Bangladesh. These terms and conditions ("Terms") apply to the use of our website https://helbet.cam.

By accessing this platform or creating an account, you automatically agree to these terms and conditions. If you do not agree with these terms and conditions, please do not use this platform.

These terms and conditions are written in Bengali and that version shall be considered the final and legally binding version. helbet reserves the right to change these terms and conditions at any time without prior notice. Continued use of the platform after updated terms are published will be taken to mean that you have accepted the new terms and conditions.

To use the services on helbet, you must create a personal account. At the time of registration, you must provide true, accurate, and complete information.

2.1 Registration Requirements

• Each person may create only one account. Creating multiple accounts is strictly prohibited.
• The name, address, and payment details provided at registration must be true and your own.
• It is your responsibility to keep your account password confidential. Any unauthorized access must be reported to us immediately.
• The account may not be transferred, sold, or made available for use by anyone else.

2.2 Identity Verification (KYC)

helbet reserves the right to verify your identity at any time. A national identity card, passport, or other government-issued document may be requested for verification. Withdrawal processing may be on hold until verification is complete. This process is essential for the security of both you and the platform.

By registering on the platform, you confirm that you are at least 21 (twenty-one) years of age. It is the responsibility of guardians to prevent minors from accessing this platform.

To be eligible to participate on helbet, a user must:

• Be at least 21 years of age.
• Be a person with full legal capacity.
• Play with their own funds — playing with another person's money is prohibited.
• Not be on the self-exclusion list to register.

4.1 Deposits

The following payment methods are accepted for depositing funds on helbet: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳100 (one hundred taka) for each method. Deposits must only be made from a payment account registered in your own name.

4.2 Withdrawals

The minimum withdrawal amount is ৳800 (eight hundred taka). The withdrawal process is generally completed within 30 minutes to 3 hours. Your account must have completed verification before you can withdraw.

• Withdrawal requests will only be accepted from verified accounts.
• The specified wagering requirements must be met before withdrawing from a bonus balance.
• helbet reserves the right to put withdrawals on hold if any unusual activity is suspected.
• It is advisable that the deposit and withdrawal method be the same.

helbet offers various bonuses and promotional offers to its users. These bonuses are subject to specific conditions.

5.1 Welcome Bonus

helbet offers new members a welcome bonus of up to 150% on their first deposit, up to a maximum of ৳8,000 (eight thousand taka). To receive this bonus, the following conditions must be met:

• The bonus amount is subject to a 15x (fifteen times) wagering requirement.
• For example: depositing ৳1,000 will earn a ৳1,500 bonus, giving a total balance of ৳2,500.
• Another example: depositing ৳12,000 will earn a maximum bonus of ৳8,000, giving a total balance of ৳20,000.
• The bonus applies to the first deposit only and can be claimed once per account.

5.2 VIP Cashback Bonus

Weekly cashback benefits are available across four VIP tiers on helbet:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.5% weekly cashback.
• Gold: up to 0.8% weekly cashback.
• Platinum: up to 1.0% weekly cashback.

Eligibility for VIP tier changes is based on criteria set by helbet. Each bonus offer has its own expiry period, and the bonus will be cancelled once that period expires.

5.3 Bonus Abuse

Bonus abuse, such as claiming bonuses through multiple accounts or placing strategic bets with the intention of abusing bonuses, is strictly prohibited. If such activity is detected, the account may be closed and any associated winnings may be forfeited.

All games on helbet are operated fairly and transparently. Each game has its own rules, which should be read before starting the game.

• helbet reserves the right to take appropriate action if any game is interrupted due to a technical error.
• Incorrect results displayed due to software or hardware errors will be considered void.
• If a connection is lost during a game, the state recorded on helbet's server will be taken as final.
• In sports betting, if an event is cancelled or postponed, bets will be resettled according to the applicable policy.
• helbet reserves the right to accept or refuse any bet.

The following activities are completely prohibited on the helbet platform:

• Using the platform for money laundering or to conceal the source of illegal funds.
• Playing games using artificial intelligence, bots, or automated software.
• Attempting unauthorized access to the platform's systems or network.
• Harassing, threatening, or defrauding other users.
• Creating an account using a false identity or false information.
• Creating multiple accounts to claim bonus benefits.
• Exploiting platform vulnerabilities or errors to gain an unfair advantage.
• Making deposits or withdrawals using a third-party payment method.

Violating these provisions will result in the account being closed immediately and the associated funds may be forfeited. Legal action may be taken where applicable.

8.1 Suspension by helbet

helbet reserves the right to suspend or close an account in the following circumstances:

• In the event of a breach of the terms and conditions.
• If fraud or fraudulent activity is suspected.
• In the event of failure to complete identity verification.
• As required to comply with anti-money laundering laws.
• At the user's own request.

8.2 Voluntary Account Closure

You can close your account at any time by contacting us via live chat or email. You may withdraw any remaining valid balance before closing your account.

helbet places the highest importance on responsible gaming. Online gambling is for entertainment — it is not a source of income. If you feel that your gaming habits are getting out of control, please contact us immediately.

We provide the following protection measures:

• The ability to set deposit limits.
• The option for self-exclusion for a set period of time.
• The ability to review gaming activity history.
• A recommendation to seek expert advice if signs of addiction appear.

For more details, read our responsible gaming guide.

helbet takes the protection of your personal information very seriously. We use SSL encryption technology to keep all your information secure.

For details on how your information is collected, stored, and used, read our privacy policy.

• Your personal information is not sold to third parties.
• Information may be provided in response to a valid request from a law enforcement authority.
• Payment-related information is stored with the highest level of security.
• Cookies and tracking technologies are used solely to improve service quality.

helbet provides its services on an "as is" basis. We strive to ensure the platform always runs smoothly, however our liability is limited in the following areas:

• For losses caused by technical errors or system downtime.
• If a game or bet is affected by internet connection issues.
• Due to delays or failures by a third-party payment provider.
• If services are restricted due to changes in applicable law or regulation.

Under no circumstances will helbet provide compensation in excess of the total amount you have deposited for any direct or indirect loss.

For any dispute or complaint, please contact our customer service team first. We are committed to resolving issues through live chat in Bengali, available 24/7.

Dispute Resolution Process:

• Step 1: Submit your complaint via live chat or email.
• Step 2: Our expert team will review the complaint.
• Step 3: A resolution will generally be provided within 72 hours.
• Complex matters may take additional time and will be resolved with the consent of both parties.

For all disputes, the data recorded on helbet's servers will be considered the final evidence.

helbet reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website.

For significant changes, we will make reasonable efforts to notify users. However, continuing to use the platform after any change will be taken to mean that you have accepted the new terms.

It is recommended that you visit this page regularly to read the most up-to-date terms and conditions.

For any questions or clarifications regarding these terms and conditions, please contact us:

Our customer service team is available in Bengali seven days a week, twenty-four hours a day, at your service.