Ensure responsible gaming at helbet
Entertainment should always be controlled. helbet helps you play safely and mindfully — with deposit limits, time-outs and self-exclusion.
What is responsible gaming?
Online casino and sports betting is a legitimate form of entertainment — but it is only enjoyable when you know your limits and stick to them. helbet believes every player has the right to play responsibly.
Responsible gaming means staying within a set budget, not chasing money you have lost, and not letting gaming take priority over other important areas of your life. helbet's responsible gaming policy helps you set those limits and keep to them.
On this page you will learn how to use helbet's tools to keep your experience safe, how to recognise the signs of problem gambling, and where to get help if you need it.
Our commitment
helbet takes the following measures to ensure the safety and well-being of every player.
Age verification
You must be at least 21 years old to register at helbet. Age verification is mandatory at registration — we do not allow any minor to use the platform.
Setting deposit limits
Set your own limit on how much you can deposit each day, each week or each month. Once a limit is set it takes effect immediately; it can be lowered at any time, but increasing it takes 24 hours.
Time-out
If you feel you need a short break, you can take a temporary pause of 24 hours up to 6 weeks. During this period no betting or deposits will be available on your account.
Self-exclusion
If you are experiencing long-term problems, you can close your account yourself. Self-exclusion is available from 6 months up to permanent. Once this decision takes effect it cannot be reversed before the chosen period is over.
Loss limit and betting limits
You can cap the total amount you lose within a given period. This feature protects you from financial harm and keeps gaming within the bounds of entertainment.
Account security
We use SSL encryption to keep your account secure. Protecting your personal and financial information is our priority.
Assess yourself
Read the following questions carefully. If two or more answers are "yes", please contact our support team.
Signs of problem gambling
Behavioural signs
- A growing tendency to place increasingly larger bets
- Repeated failed attempts to stop playing
- Hiding gambling losses from family or friends
- Cutting back on work, study or family time to focus on gaming
- Obtaining money through illegal means to fund gaming
Emotional and financial signs
- Excessive frustration, anger or anxiety after a loss
- Feeling uncomfortable or under stress when not playing
- Growing debt or depleted savings
- Neglecting family or social responsibilities
- Declining mental health — sleep problems, depression
Our protection tools
helbet provides several powerful tools to keep you safe, all available at any time from your account settings.
Daily deposit limit
Set the maximum amount you can deposit each day yourself. Lowering the limit is instant; increasing it takes effect after 24 hours.
Weekly session limit
Set a limit on how long you play each week. Once the set time is reached, your session will end automatically.
Cooldown break
Take a cooldown period of 1 day to 6 weeks. During this time your account remains active but betting is paused.
Permanent self-exclusion
Request long-term or permanent account closure. The support team will action it within 24 hours.
How to use these tools
After logging in, go to your profile or account settings section. You will find all the tools under the "Responsible Gaming" tab. For any issue, contact our 24/7 live chat support — our Bengali-speaking team is always ready to help you.
21+ age policy
For players aged 21 and above only
You must be at least 21 years old to participate in any type of betting or casino game at helbet. This is an integral part of our rules.
- Age is verified at registration
- Additional identity documents are requested in suspicious cases
- Accounts belonging to minors are closed immediately
- Use of parental control software is recommended
If you know someone who is using helbet while underage, please notify our support team: [email protected]
Need help?
If you feel gambling is having a negative impact on your life, we are here for you. Do not wait — reach out now.
Live Chat Support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week. Feel free to talk to us about any concern or question.
Email Support
Write to us by email for anything related to responsible gaming. We will resolve your issue in the shortest possible time.
Self-exclusion request
If you feel you need a break, ask our support team directly for self-exclusion. We will assist you without question and with full respect.
Frequently Asked Questions
Play safely, enjoy the entertainment
Play responsibly at helbet. Explore our cricket betting, slots and live casino — always within the limits you have set.