helbet's Privacy Policy
Your personal information is completely safe with us. Learn in detail how helbet collects, stores, and protects your information in this policy.
Key Points — In Brief
SSL Encryption
All your personal and financial information is secured with SSL technology.
Not Sold to Third Parties
Your information is never sold or rented to any third party.
Right to Correct Your Information
You can view, correct, or request deletion of your personal information at any time.
Secure Transactions
bKash, Nagad, Rocket, and bank transfer information is handled with the highest level of security.
helbet ("we", "our", "platform") is committed to providing a safe, transparent, and reliable online betting and casino experience for users in Bangladesh. This privacy policy describes how helbet collects, uses, stores, and protects your personal information. By registering with or using helbet's services, you are considered to have accepted the terms of this privacy policy.
We ask that you read this policy carefully and in full. If you have any questions, please contact our support team.
What Information We Collect
helbet collects your information in several ways. Below is a detailed description of the information collected:
1.1 Registration and Account Information
When you create an account or log in to helbet, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Residential address
1.2 Financial and Payment Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, and Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and receipt numbers
Important: We do not store sensitive payment-related information on our servers — it is sent directly to the secure systems of the respective payment provider.
1.3 Usage and Technical Information
When you use the helbet platform, certain information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Pages visited and session duration
- Referral source (where you came from before reaching our site)
- Information collected through cookies and similar tracking technologies
Purpose of Using Your Information
helbet uses your information only for the following legitimate purposes:
- Account Management: Verifying registration, managing the login process, and ensuring account security.
- Identity Verification (KYC): To ensure responsible gaming and to verify that the account holder is aged 21 or above.
- Financial Transactions: Managing deposits, withdrawals, and transaction records.
- Customer Service: Providing support via 24/7 live chat and email.
- Platform Improvement: Analysing user experience to improve service quality.
- Security and Fraud Prevention: Identifying and preventing suspicious activity.
- Bonuses and Promotions: Informing you about offers and bonuses applicable to you.
Information Sharing and Disclosure
helbet does not sell, rent, or improperly transfer your personal information to third parties. However, information may be shared in the following limited circumstances:
3.1 Service Providers
We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing, technology infrastructure, and identity verification. These organisations receive only the information necessary for their work and are bound by confidentiality agreements.
3.2 Legal Obligations
We may be legally required to disclose information as part of a court order, regulatory authority directive, or legal process. In such cases, helbet will provide the relevant information as required.
3.3 Business Transfers
If a merger or acquisition occurs in helbet's business operations, your information may be transferred to the new entity. In such a case, we will notify you in advance.
Cookie Policy
helbet uses cookies and similar technologies to improve your browsing experience. Cookies are small text files that your browser stores from our server.
4.1 Cookies We Use
- Essential Cookies: Required to maintain login sessions and security.
- Functional Cookies: Used to remember your language and preference settings.
- Analytics Cookies: Used to monitor platform usage and improve our service.
4.2 Cookie Controls
You can block or delete cookies by going into your browser settings. However, disabling essential cookies may mean some features of the platform do not work correctly.
Data Security Measures
helbet follows the highest industry security standards to protect your information:
- SSL/TLS Encryption: All information sent to and received from our site is protected by SSL encryption.
- Password Hashing: Passwords are never stored directly; they are hashed using strong cryptographic methods.
- Access Controls: Only authorised staff can access information where necessary.
- Security Audits: Regular security reviews and vulnerability assessments are conducted.
- Data Backups: All information is backed up on secure encrypted servers.
However, transmitting information over the internet is not entirely without risk. Although we are committed to the highest level of protection, no system can be claimed to be 100% secure.
Data Retention Period
helbet retains your personal information only for as long as necessary:
- All information is retained for as long as your account remains active.
- After an account is closed or deactivated, information is kept for a specified period in accordance with legal and regulatory requirements.
- Financial transaction records are retained for the period prescribed by applicable law.
- Once the specified period has passed, information is securely deleted or anonymised.
Your Rights
As a helbet user, you have the following rights over your own information:
7.1 Right to Access
You may request at any time to know what information we hold about you.
7.2 Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Many details can be changed directly in your account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, we may be obliged to retain some information due to legal and regulatory requirements.
7.4 Right to Object to Processing
You may request to opt out of marketing communications. To do so, contact our support team.
7.5 Exercising Your Rights
To exercise any of the above rights, contact us through our support channels. We will generally respond to your request within 30 working days.
Protection of Children and Minors
helbet strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from children or minors.
Age verification is a mandatory step in the registration process. helbet reserves the right to cancel the account of anyone who provides a false age and to retain any deposited funds.
If you believe a minor is using our platform, please contact us immediately.
Policy Changes
helbet may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notice will be displayed on the platform.
- A notice will be sent to your registered email address.
- The "Last Updated" date at the top of this page will be changed.
If you continue to use helbet after any changes, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.
Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali is available directly on the platform.
We always treat your privacy as our highest priority and are committed to fulfilling our responsibility to protect your information.
Have a privacy question?
Our 24/7 Bengali support team is always here for you. Reach out through any of the channels below for any questions.
Talk to us directly on live chat — in Bengali, any time.